Privacy Policy

1 Information We Collect

Personal Information

We may collect personal information that you provide when you make a reservation or booking, or contact us through our support channels.

This may include:

• Your name
• Email address
• Phone number
• Driver’s licence details
• Booking and rental information
• Other information you choose to provide to us

Non-Personal Information

We may also automatically collect non-personal information when you visit our Website. This may include:

• IP address
• Browser type
• Operating system
• Pages visited
• Other similar technical information

2 How We Use Information

Personal Information

We use your personal information to provide vehicle rental and related services, including:

• Processing reservations and bookings
• Sending booking confirmations
• Responding to customer enquiries
• Providing rental-related services

We may also use information for purposes connected with operating the rental service, including damage management, accident and incident response, payments, debt recovery, fraud prevention, insurance claims, credit management, marketing and promoting safe driving.

Non-Personal Information

We may use non-personal information to analyse trends, manage the Website and compile demographic insights in aggregated, non-identifiable formats for internal marketing purposes.

3 Sharing of Information

We may share personal information with selected third-party service providers for purposes such as reservation processing, newsletters and analytics.

We may also disclose personal information where legally required or where necessary for the operation of our rental services, including to:

• Insurers
• Service providers and online platforms
• Authorities responsible for collecting fines and road-related charges
• Police upon request
• Credit reporting agencies
• Debt collection agencies
• Your credit or debit card provider where payment defaults occur
• Other parties involved in an accident involving a rental vehicle

We will comply with our obligations under the Privacy Act 2020.

4 Security

We implement reasonable security measures to protect personal information from unauthorised access, use or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience on our Website.

These technologies may collect non-personal information about your online activities.

We use Google Analytics to understand how visitors use the Website, such as which pages are viewed and how visitors arrive at them. Google Analytics uses cookies to collect this information in aggregated form.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some Website features may not function properly without cookies.

6 Third-Party Websites

Our Website may contain links to third-party websites.

We do not control the privacy practices or content of these external websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

7 Your Privacy Rights

You may request a copy of personal information we hold about you and request correction of information that you believe is inaccurate.

To make an access or correction request, contact us using the details below.

If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

9 Contact Us

Last updated: September 2026